Contact Us
Our dedicated support team is committed to providing Australian players with comprehensive assistance for all gaming-related inquiries. We understand the importance of responsive customer service in the online gaming environment and have established multiple communication channels to ensure your concerns are addressed promptly and professionally.
Support Channels and Response Times
We offer several convenient methods to reach our customer support specialists. Our online chat feature provides immediate assistance for urgent matters, typically responding within minutes during peak hours. For detailed inquiries requiring documentation, please email us at [email protected] with a standard response time of 24-48 hours. Phone support is available at 1800-GAMING-AU (1800-426-464) during business hours, Monday through Sunday, 9:00 AM to 11:00 PM AEST.
| Contact Method | Availability | Response Time |
| Online Chat | 24/7 | 2-5 minutes |
| Email Support | 24/7 | 24-48 hours |
| Phone Support | Daily 9 AM-11 PM AEST | Immediate |
Preparing Your Inquiry
To expedite resolution of your request, please prepare the following information before contacting us:
- Your registered account username and associated email address
- Detailed description of the issue or question you're experiencing
- Screenshots or error messages if applicable to technical problems
- Transaction details including dates and amounts for payment-related inquiries